Teleperformance
Position Overview
Join Teleperformance, a global leader in customer experience management, supporting a premium consumer electronics and technology brand. In this role, you will interact with customers, resolve product and service inquiries, and deliver a world-class support experience.
Key Responsibilities
Customer Interaction: Handle customer inquiries efficiently through designated support channels while representing the brand professionally.
Query Resolution: Resolve customer concerns promptly while adhering to strict quality and service standards.
Performance Excellence: Consistently meet daily productivity, quality, and performance metrics.
Documentation: Maintain clean, accurate records of all customer interactions in the system.
Compensation & Rewards
Annual CTC: ₹4.15 LPA
Monthly Gross CTC: ₹34,000 / month
Approximate In-Hand Salary: ₹29,000 / month
Performance Linked Incentive (PLI): Up to ₹1,700 / month (eligible from the 3rd month upon target achievement)
Annual PLI: ₹20,000+ (Approx.)
Additional Incentives: Performance-based rewards as per company policy.
Work Schedule & Environment
Shift Pattern: 9-hour rotational shifts (includes a 1-hour break / 8 effective working hours)
Work Week: 5 working days per week (2 rotational off days)
Work Type: On-Site
Job Details at a Glance
💼 Job Type: Full-Time / Rotational
📍 Location: Mohali (Sahibzada Ajit Singh Nagar), Punjab
🏢 Client: Premium Consumer Electronics & Technology Brand
🌐 Company: Teleperformance
To apply for this job please visit www.linkedin.com.