Concentrix
Core Responsibilities
Meet contractual Key Performance Indicators (KPIs).
Clarify customer requirements, probe for understanding, and resolve inquiries.
Listen attentively, demonstrate empathy, and build rapport.
Greet customers professionally using established procedures.
Maintain basic knowledge of client products and services.
Accurately document and notate accounts in the call tracking database.
Participate in CSAT and business performance initiatives.
Offer additional products/services and refer complex inquiries appropriately.
Content Moderator Notice:
Involves accessing explicit text, image, and video content.
Requires reviewing reported content for abuse (Violence, Extremism, Pornography, Ultra Graphic, and sensitive social/religious/sexual content).
Focuses on identifying client Terms of Service violations.
Candidate Profile
Graduate / Undergraduate in any discipline.
Courteous with strong customer service orientation and phone etiquette.
Proficient in computer navigation and PC usage.
Effective written and verbal communication skills.
Dependable, detail-oriented, and skilled at multitasking.
Comfortable with repetitive work in a fast-paced environment.
Able to work independently, as a team, and on rotating shifts.
Strong probing, problem-solving, and independent query-resolution skills.
To apply for this job please visit jobs.concentrix.com.