Hexaware Technologies
About the Role
Company: Hexaware Technologies
Location: Mumbai, Maharashtra
Job Overview
Hexaware Technologies is actively hiring for the position of Quality Analyst – International Customer Support Operations. Role: The Quality Analyst is responsible for monitoring calls, emails, and chat interactions with customers from the Europe region to ensure adherence to quality standards. The Quality Analyst provides structured and timely feedback to agents through call and case audits, analyzes audit outcomes, and identifies quality trends. The role includes implementing and maintaining Quality Monitoring Standards, tracking case lifecycle progress and follow-ups, and recommending corrective actions to drive to support critical business and operational deliverables.
Key Requirements
- Relevant educational background or equivalent industry experience.
- Strong analytical, communication, or technical execution skills.
- Ability to work collaboratively in dynamic operational environments.
How to Apply
Click Apply for Job below to complete your application on the official hiring portal.
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