Cummins
About the Role
Company: Cummins
Location: Pune, Maharashtra
Job Overview
Cummins is actively hiring for the position of Team Lead – Cummins CARE Operations CUMMINS CARE SUPPORT AND LEADERSHIP. Description Job Summary: Provides data and analysis of Customer Support activities, performance, and issues for Customer Support Supervisors and Managers. Key Responsibilities: As a member of the Contact Center team, provides data and analysis of activities, performance, and issues for Supervisor and Manager review; monitors Automatic Call Distribution System and develops reports and analysis. Participates in continuous improvement activities; provides data to support changing and improving pro to support critical business and operational deliverables.
Key Requirements
- Relevant educational background or equivalent industry experience.
- Strong analytical, communication, or technical execution skills.
- Ability to work collaboratively in dynamic operational environments.
How to Apply
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