Amazon
About Amazon IT Service Desk & Role Overview
The Global IT Service Desk provides centralized, omni-channel technical support to Worldwide (WW) Operations associates and internal/external Amazon Locker systems across APAC, EMEA, and AMER regions.
Based in the Bangalore (BLR18) Corporate Office, this role delivers technical support for client devices and operating systems while maintaining strict SLA standards and operational continuity.
Key Responsibilities & Deliverables
Technical Troubleshooting: Diagnose and resolve issues across end-user devices (desktops, laptops, printers, scanners) and operating systems (Windows and Linux).
Communication & Support: Interact clearly with internal Amazon teams, IT personnel, and Operations leads across APAC, EMEA, and AMER regions.
SOP & SLA Adherence: Follow Standard Operating Procedures (SOPs) to consistently hit performance targets for Response SLA, Resolution SLA, CSAT, and Incident Management.
Shift Flexibility: Work a 5-day schedule within a 24/7 operational environment (scheduled days off vary based on business needs).
Qualifications & Requirements
Basic Qualifications
Education: Bachelor’s degree in any discipline.
Experience: Minimum 6 months of hands-on experience in an IT Service Desk or technical support environment.
Preferred Qualifications
Basic understanding of ITIL-based ticketing platforms and system monitoring tools.
Fundamental networking troubleshooting skills.
To apply for this job please visit amazon.jobs.